All HR4YOU customers have an online support account in the administration dialog of the respective application where they can enter and transmit information, change requests and incidents.
Even if you know the consultant / contact person for your installation, please use always this general channel to send us your issues. In case of replacement or illness, all HR4YOU employees can access this information. Depending on the issue, another HR4YOU employee may also be able to resolve or take care of your ticket more quickly. You can view the status of the tickets in your support account. As soon as the status of the ticket changes or you receive an answer by HR4YOU to your support ticket, the contact person of the customer is also informed by e-mail-notification.
Please report serious errors (system and server downtimes) as “System error (downtime)” in the support system. These messages are – within 60 seconds – delivered in parallel to the employee on duty via SMS.
It is our goal to offer you fast and professional solutions, to answer your questions and to fulfil your wishes – so that you can concentrate on your business goals.
You can reach us during our operating hours between 9 am and 5 pm (weekdays except Saturdays).
As a customer you can resolve your issues using our 2nd level hotline services and online-support-sessions. As part of the introduction of systems, our consultants will provide you with the necessary knowledge through seminars and introductory events. Regular user trainings at our locations in Großefehn / Timmel and Ebermannstadt serve as follow-up training for new HR4YOU users in your company. Once a year the 2-day HR4YOU-user-meeting takes place at different locations.
